The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Author: Joseph Michelli Manufacturer: McGraw-Hill ListPrice: $24.95 Offer: $16.47
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Author: Fred Lee Manufacturer: Second River Healthcare ListPrice: $22.00
The Big Book of Customer Service Training Games (Big Book Series) Author: Peggy Carlaw Manufacturer: McGraw-Hill ListPrice: $24.95 Offer: $16.47
The Disney Way, Revised Edition Author: Bill Capodagli Manufacturer: McGraw-Hill ListPrice: $18.95 Offer: $12.89
Inside the Magic Kingdom : Seven Keys to Disney's Success Author: Tom Connellan Manufacturer: Bard Press ListPrice: $20.00 Offer: $13.60
The Disney Way Fieldbook: How to Implement Walt Disney's Vision of "Dream, Believe, Dare, Do" in Your Own Company Author: Bill Capodagli Manufacturer: McGraw-Hill ListPrice: $24.95 Offer: $16.47
The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization Author: Robert Spector Manufacturer: Wiley ListPrice: $21.95 Offer: $14.93
How to Be Like Walt: Capturing the Disney Magic Every Day of Your Life (How to Be Like) Author: Pat Williams Manufacturer: HCI ListPrice: $13.95 Offer: $11.16
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company Author: Robert Spector Manufacturer: Wiley ListPrice: $19.95 Offer: $13.57
Disney Magic: Business Strategy You Can Use at Work and at Home Author: Rich Hamilton Manufacturer: SellBetter Tools ListPrice: $20.00 Offer: $13.60
The Imagineering Workout: Exercises to Shape Your Creative Muscles Author: The Disney Imagineers ListPrice: $15.95