The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Author: Joseph Michelli Manufacturer: McGraw-Hill ListPrice: $24.95 Offer: $16.47
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary Author: Joseph Michelli Manufacturer: McGraw-Hill ListPrice: $24.95 Offer: $16.47
When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish Market Author: John Yokoyama Manufacturer: Hyperion ListPrice: $19.95 Offer: $13.57
Humor, Play & Laughter: Stress-Proofing Life With Your Kids Author: Joseph A. Michelli Manufacturer: Love & Logic Press ListPrice: $11.95 Offer: $10.16
En la experiencia Starbucks/ The Starbucks Experience Author: Joseph A. Michelli Manufacturer: Norma S a Editorial ListPrice: $19.95